> ## Documentation Index
> Fetch the complete documentation index at: https://docs.myrmex.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# General FAQ

> Frequently Asked Questions about MYRMEX

<Tip type="info" title="Welcome to our FAQ!">
  We created this FAQ to help you better understand the MYRMEX platform and its protection agent. Think of it as your friendly guide to all things MYRMEX!
</Tip>

<AccordionGroup>
  <Accordion title="What is the MYRMEX platform?">
    Imagine MYRMEX as an advanced security system for your computer or network. It functions as a headquarters that monitors and protects your devices against cyber threats, such as viruses and intrusions.
  </Accordion>

  <Accordion title="What is the MYRMEX Agent?">
    The MYRMEX Agent is a program (like a superhero) that you install on your computers and servers. It works silently in the background, protecting your devices and communicating with the MYRMEX platform to report any suspicious activity.
  </Accordion>

  <Accordion title="How do I install the MYRMEX Agent?">
    Installation is simple:

    <Steps>
      <Step title="Access Platform">
        Access the MYRMEX platform
      </Step>

      <Step title="Add Device">
        Add a new device (your computer or server)
      </Step>

      <Step title="Choose OS">
        Choose the operating system (Windows, Linux, etc.)
      </Step>

      <Step title="Get Command">
        The platform will provide a special command
      </Step>

      <Step title="Install">
        Execute this command on the device you want to protect. Installation and configuration happen automatically
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="What are the hardware requirements?">
    The MYRMEX Agent doesn't demand much from your computer:

    <CardGroup>
      <Card title="Processor">
        Minimum of 1 vCPU (the computer's "brain")
      </Card>

      <Card title="Memory">
        Minimum of 1 GB of RAM (the "short-term memory")
      </Card>

      <Card title="Storage">
        Minimum of 10 GB of disk space (where files are stored)
      </Card>
    </CardGroup>
  </Accordion>

  <Accordion title="Does it work without internet?">
    <Warning>
      No, the MYRMEX Agent needs internet to actively communicate with the platform. If it loses connection, the platform will register it.
    </Warning>
  </Accordion>

  <Accordion title="Agent stopped connecting?">
    If the agent has stopped connecting to Myrmex Cloud, check these points:

    <CardGroup>
      <Card title="Authorization">
        Check if the device has been authorized on the platform
      </Card>

      <Card title="Internet">
        Confirm internet access
      </Card>

      <Card title="Configuration">
        See if configuration file it's correct
      </Card>

      <Card title="Firewall">
        Verify that a firewall or network settings are not blocking the connection
      </Card>
    </CardGroup>
  </Accordion>

  <Accordion title="How to authorize a new device?">
    You can authorize through:

    * Our chatbot Manduca
    * The devices tab on the web platform
  </Accordion>

  <Accordion title="Is the communication secure?">
    <Success>
      Yes! MYRMEX uses advanced encryption (SSL and AES) to ensure that all information exchanged between the agent and the platform is protected. It's like your data travels in a super secure vault.
    </Success>
  </Accordion>
</AccordionGroup>

<Check>
  Still have questions? Don't worry! Our support team is here to help you. Feel free to reach out to us anytime.
</Check>