Three Tabs, One Surface
Case Management brings three streams of work together:Service Management (ITSM)
The tickets and cases from your service-management tools, ready to read and
hand to the AI.
Alerts
Unified triage of detections from every connected SIEM, EDR, and threat
source.
Threat Intelligence
Look up indicators of compromise and manage the feeds that bring your own
indicators in.
Scoped to Your Context
Like the rest of the console, Case Management is scoped to the context you have selected — the working environment chosen when you sign in. The alerts, tickets, and intelligence you see all belong to that context, and the same scope travels with anything you send to the AI. Switch context to move between environments. See Core Concepts.From a Case to the AI
Detection & Response is where triage meets Myrmex’s AI team. Whenever you send an item to chat or launch an investigation, it reaches Centurion’s SOC variant — a version of the orchestrator tuned for detection and response, which pulls in specialists like Orion for enrichment and Perseus to act on a host.Centurion, in SOC mode
Learn how the orchestrator coordinates a security investigation across the
agent team.
Service Management (ITSM)
The Service Management tab lists the tickets and cases collected from your connected ITSM tools, scoped to your context. Open a ticket to review its details, then use Send to Chat to drop it into the conversation — where you can ask the AI to summarize it, correlate it with recent alerts, or draft a response.Case Management is a triage and hand-off surface. You read, group, and route
items from here; the investigation and any resulting actions happen in chat,
where you review and approve them.
Go Deeper
Alerts
Filter, group, and enrich detections, then investigate in bulk.
Investigation Wizard
Turn an alert into a structured SOC investigation in a few clicks.
Threat Intelligence & Feeders
IOC lookups and bring-your-own indicator feeds (CSV, Text, MISP).
Audit Logs
Myrmex’s own trail of who did what, and when — for accountability and compliance.