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Connect SensrIT, the ITSM platform built by Tivit, so Myrmex can work with your service-management data alongside the rest of your environment. Hydra operates it live through a Collector on your network, reading on demand with nothing stored on the Myrmex side.
SensrIT is one of the few connectors that offers two access types. You configure credentials for each one, and Myrmex uses whichever suits the request.SensrIT is Tivit’s own ITSM. Use this connector when you reach service management through the Tivit SensrIT gateway; the separate ServiceNow connector is for a native ServiceNow instance.

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Before You Start

  • A SensrIT account for the integration — the same credentials work for both access types.
  • For REST access: the SensrIT API host, reachable from the Collector over HTTPS. The default is gwitsm.tivit.com.
  • For PostgreSQL access: the database host, port, database name and a user that can read it.
  • A Collector that can reach whichever endpoint you choose.
Scope the account to what Myrmex should reach. A narrower account still connects — it just leaves the agents with less reach.

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Choose an Access Type

The integration form shows both under Access Configurations, as two tabs:

rest

The SensrIT REST API over HTTPS, with basic authentication. Use this when you want to go through the product’s own API.

postgres

A direct connection to the SensrIT PostgreSQL database. Use this for read access to the underlying data.

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Add the Integration in Myrmex

From the Directory, choose Add Integration → SensrIT, then fill in: Then complete the tab for each access type you want to use. rest postgres
The integration is tied to the context you have selected when you create it — see Core concepts.

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Connect

Click Connect to validate and finish. SensrIT then appears in the Directory under its category group. New to integrations? See the Integrations overview.