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Connect a native ServiceNow instance so Myrmex can work your service-management records alongside the rest of your environment. Hydra operates it live over ServiceNow’s official REST APIs — Table, Attachment, Aggregate, Change Management and Service Catalog — through a Collector on your network, reading and acting on demand with nothing stored on the Myrmex side.
This connector is for a native ServiceNow instance. If you reach service management through Tivit’s gateway instead, use SensrIT.

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What Myrmex Can Do

Incidents and problems

Work incidents, problems and problem tasks through their lifecycle.

Change requests

Normal, standard and emergency changes — with model-validated transitions, approvals, tasks, affected CIs and conflict checks.

Requests and catalog

REQ, RITM and SCTASK records, including catalog ordering and its approvals.

Any table

The generic Table API reaches any table, with aggregate statistics and directory and choice-list lookups.
Attachments work on any record, and a single call enriches a ticket with its full context.

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Before You Start

  • A ServiceNow user for the integration. Its roles define what the integration can see and change — a narrower set of roles still connects, it just leaves the agents with less reach.
  • The instance host, for example acme.service-now.com.
  • A Collector that can reach the instance over HTTPS.
Keep the roles least-privilege and scope them to the tables Myrmex should touch. Changes still pass through your approval before they run.

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Step 1 — Create the Credential in ServiceNow

1

Create the integration user

Add a user dedicated to Myrmex, with a strong password.
2

Assign its roles

Give it the roles for the records you want Myrmex to work — incidents, problems, changes, catalog requests. The roles bound what the integration can read and change.
3

Record the details

Note the instance host, the username and the password.

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Step 2 — Add the Integration in Myrmex

From the Directory, choose Add Integration → ServiceNow, then fill in:
The integration is tied to the context you have selected when you create it — see Core concepts.

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Connect

Click Connect to validate and finish. ServiceNow then appears in the Directory under ITSM and Assets. New to integrations? See the Integrations overview.